Privacy Policy
This privacy policy is intended to inform users of the website shop.netspa.eu about how their personal data is collected, processed, and protected.
Data Controller
The data controller is:
Poolstar – NETSPA
960 Avenue Olivier Perroy, 13790 Rousset – France
SIREN: 491 849 626 RCS AIX EN PROVENCE
Personal Data Collected
We collect and process the following types of personal data:
- First and last name
- Billing and shipping address
- Email address
- Phone number
- Order history
- IP address, browsing data
This data is collected:
- When creating a customer account
- When placing an order
- When using the contact form
- When browsing the website (cookies)
Purposes of Data Processing
The data collected is used for the following purposes:
- Order processing and follow-up
- Customer service management
- Improving user experience
- Sending commercial information (with prior consent)
- Fraud and payment default prevention
Data Retention Period
Personal data is retained for the duration necessary to manage the commercial relationship and in accordance with legal obligations (accounting, warranties, disputes, etc.).
Marketing data (newsletter subscriptions) is retained until consent is withdrawn or for up to 3 years after the last interaction.
Data Sharing
Your data may be shared with technical or logistics service providers (carriers, payment providers, hosting services, email services) solely for the performance of their tasks and in compliance with the GDPR.
Hosting
The website shop.netspa.eu is hosted by a third-party provider offering a level of security that complies with the General Data Protection Regulation (GDPR). Data is stored within the European Union or in a country recognized as offering an adequate level of protection.
Your Rights
In accordance with the General Data Protection Regulation (GDPR - EU 2016/679), you have the following rights:
- Right to access your data
- Right to rectify inaccurate data
- Right to erasure (under specific conditions)